Support
Email us
The fastest way to reach us. We typically respond within 1–2 business days.
tqtechofficial@gmail.comCommon questions
Scan isn’t working
Face analysis needs an internet connection because photos are analyzed securely in the cloud. Check your connection and try again. Use a clear, well-lit front-facing photo with your face centered. Free users get 1 free scan — upgrade to Pro for unlimited scans.
Camera or Photos permission
If the camera or photo picker won’t open, go to iPhone Settings → MyFaceShape and enable Camera and Photos access. You can always choose “Photo Library” if you prefer not to use the camera.
Restore purchases
Open the app → Settings → Restore Purchases (also available on the paywall). Use the same Apple ID you subscribed with. If issues persist, email tqtechofficial@gmail.com with your Apple receipt details.
Cancel subscription
iPhone Settings → [Your Name] → Subscriptions → MyFaceShape → Cancel Subscription. Apple manages all billing. You keep Pro access until the end of your current billing period. There is no free trial.
What’s included in Pro?
MyFaceShape Pro unlocks unlimited face scans, full ratings and measurements, personalized styling tips, and the complete glow-up guides and routine experience. Prices are always shown in the App Store at purchase.
Are my photos stored?
Photos are sent securely over HTTPS for AI analysis and are not kept as a long-term server archive. Scan history thumbnails stay on your device. See our Privacy Policy for full details.
Results look off
AI estimates can vary with lighting, angle, hair, glasses, or facial expression. Try a straight-on selfie with even light and your hair pulled back from the face outline. Results are for entertainment and styling guidance only.